POLICY TEMPLATE — complete all bracketed details before accepting live orders.
10-day return window
You can request a return within 10 days of receiving your order. Contact AL-KAIF support with your order number, the item you want to return and the reason for the request.
Return eligibility
Condition requirements, tags and packaging: [ADD YOUR REQUIREMENTS]. Sale items: [ADD ELIGIBILITY]. Customised or altered items: [ADD ELIGIBILITY]. These conditions do not limit rights relating to faulty, damaged or incorrectly supplied goods.
How to return
- Contact support within the 10-day window.
- Wait for the return instructions and confirmation of the return address.
- Pack the item securely and retain your return shipment receipt or tracking reference.
Return address: [REPLACE WITH RETURN ADDRESS]. Return shipping/pickup charges and who pays them: [ADD RULES]. Do not send a parcel to an unconfirmed address.
Inspection and refund
Inspection timeframe: [ADD BUSINESS DAYS]. Refund processing after approval: [ADD BUSINESS DAYS]. Refund method, including cash-on-delivery orders: [ADD METHOD]. Your bank or payment provider may take additional time to display a processed refund. Any deductions must be disclosed here: [ADD RULES OR STATE NONE].
Damaged, incorrect or missing items
Contact us promptly with your order number and relevant details so we can investigate and arrange the appropriate remedy.
Exchanges and cancellations
Exchange process and availability: [ADD RULES]. Cancellation before dispatch: [ADD RULES].
Need help?
Business/legal name: [REPLACE WITH LEGAL BUSINESS NAME]Business address: [REPLACE WITH BUSINESS ADDRESS]Support email: [REPLACE WITH SUPPORT EMAIL]Support phone: [REPLACE WITH SUPPORT NUMBER]
Last updated: [ADD DATE].