POLICY TEMPLATE — complete all bracketed details before accepting live orders.
Your information
We collect the information you provide when ordering or contacting us, including your name, phone number, email address, billing and delivery addresses, order details and messages.
How we use it
We use this information to process orders, arrange delivery, respond to enquiries, manage returns, prevent fraud and keep records required by law. A mobile number is required for delivery contact.
Payment and delivery partners
Payment details are handled by the payment provider selected at checkout. AL-KAIF does not ask for your UPI PIN, card PIN or banking password. We share the order and contact information needed by our payment and delivery partners to provide their services. Current providers: [ADD ACTIVE PAYMENT AND COURIER PROVIDERS].
WhatsApp and other messages
You may opt in to WhatsApp updates about your order. This is separate from marketing consent. Updates depend on the messaging service being enabled. To withdraw consent or request help, contact us. Withdrawal does not prevent essential order processing or delivery contact through other channels.
Cookies
Essential cookies keep your shopping bag and checkout session working. Analytics or advertising tools, if used: [LIST TOOLS AND CONSENT CONTROLS, OR STATE NONE].
Retention, access and security
Retention periods: [ADD ORDER, ACCOUNT AND ENQUIRY RETENTION PERIODS]. To request access, correction or deletion of your personal information, contact us. Some records may need to be retained for legal, tax or dispute-resolution purposes. We use access controls and appropriate safeguards, but no online system can promise absolute security.
Contact and privacy concerns
Business/legal name: [REPLACE WITH LEGAL BUSINESS NAME]Business address: [REPLACE WITH BUSINESS ADDRESS]Support email: [REPLACE WITH SUPPORT EMAIL]Support phone: [REPLACE WITH SUPPORT NUMBER]
Privacy/grievance contact: [ADD CONTACT]. Last updated: [ADD DATE].